Service Plan
IT plans without guesswork.
Clear, tiered coverage — from essential support to full enterprise-grade protection, matched to your business in one conversation.
Plan Options
Silver · Gold · Platinum
Every plan is billed per user, per month, and the consultation defines the right level of support, security, and continuity for your business.
Core Managed IT
- Business hours support (Mon–Fri, 8am–5pm)
- Pay-per-incident after-hours emergency support
- Email & office applications support
- Domain & DNS management
- Endpoint management & patching
- Password manager
- Antivirus
- Advanced email spam & phishing protection
- Yearly business reports & IT strategy review
- Yearly asset lifecycle management
Managed IT + Advanced Security
Everything in Silver, plus:
- 24x7 emergency support included
- Microsoft 365 / Google Workspace backups
- Threat hunting, detection & response
- Security awareness training & phishing tests
Full-Service IT & Security Partner
Everything in Gold, plus:
- Privileged access management
- Website filtering
- Access logging & management
- Quarterly business reports & IT strategy review
- Quarterly asset lifecycle management
Compare plan features Open the full Silver, Gold, and Platinum service table.
| Service | Silver | Gold | Platinum |
|---|---|---|---|
| Business Hours Support (Mon–Fri, 8am–5pm) | Included | Included | Included |
| 24x7 Emergency Support | Pay-per-incident | Included | Included |
| Email & Office Applications | Included | Included | Included |
| Domain & DNS Management | Included | Included | Included |
| Endpoint Management & Patching | Included | Included | Included |
| Password Manager | Included | Included | Included |
| Antivirus | Included | Included | Included |
| Advanced Email Spam & Phishing Protection | Included | Included | Included |
| Microsoft 365 / Google Workspace Backups | Not included | Included | Included |
| Threat Hunting, Detection & Response | Not included | Included | Included |
| Security Awareness Training & Phishing Tests | Not included | Included | Included |
| Privileged Access Management | Not included | Not included | Included |
| Website Filtering | Not included | Not included | Included |
| Access Logging & Management | Not included | Not included | Included |
| Business Reports & IT Strategy | Yearly | Yearly | Quarterly |
| Asset Lifecycle Management | Yearly | Yearly | Quarterly |
Add-On Services
Extend any plan as your environment grows.
These services layer on top of any tier to cover networking equipment, devices, and communications, scoped to your environment during the consultation.
Firewall Management
All network equipment requires an installed firewall.
Switch Management
Managed alongside your firewall and network.
Wi-Fi Management
Managed access points across your space.
Server Management
On-site or hosted server infrastructure.
Security Camera Management
Managed alongside your IT and network environment.
Physical Access Control Management
Door and entry control systems.
Secure Printer Management
Does not include printer hardware or repair.
Phone System
Zoom Phone or Microsoft Teams Phone. A managed VoIP PBX is available for larger deployments.
Physical device and cabling costs are not included and are quoted separately.
Compliance Programs
Structured support for regulated industries.
Available as an add-on with Gold and Platinum plans. Each program is billed per user, per month, with a monthly minimum for smaller teams.
- HIPAA Compliance Program
- PCI-DSS Compliance Program
- FERPA Compliance Program
- SOC 2 Compliance Program
- FINRA Compliance Program
How the plan is selected
Agoratopia Tech starts by understanding your users, devices, current pain points, security exposure, and what kind of response experience your team expects. From there, the service plan is matched to your actual environment.
The result is a support model that is easier to understand, easier to budget for, and better aligned with how your business operates.
- Number of users and devices
- Security and compliance needs
- Cloud and backup requirements
- Network and location complexity
- Desired support response level