Service Plan
Right-sized IT support.
Three managed IT tiers — Silver, Gold, and Platinum — each one billed per user, per month, and built to match your team's size, risk, and support expectations.
Plan Options
Three tiers, each one building on the last.
No public prices are shown because final scope depends on your environment. Every plan is billed per user, per month, and the consultation defines the right level of support, security, and continuity for your business.
Core Managed IT
- Business hours support (Mon–Fri, 8am–5pm)
- Pay-per-incident after-hours emergency support
- Email & office applications support
- Domain & DNS management
- Endpoint management & patching
- Password manager
- Antivirus
- Advanced email spam & phishing protection
- Yearly business reports & IT strategy review
- Yearly asset lifecycle management
Managed IT + Advanced Security
Everything in Silver, plus:
- 24x7 emergency support included
- Microsoft 365 / Google Workspace backups
- Threat hunting, detection & response
- Security awareness training & phishing tests
Full-Service IT & Security Partner
Everything in Gold, plus:
- Privileged access management
- Website filtering
- Access logging & management
- Quarterly business reports & IT strategy review
- Quarterly asset lifecycle management
Add-On Services
Extend any plan as your environment grows.
These services layer on top of any tier to cover networking equipment, devices, and communications, scoped to your environment during the consultation.
Firewall Management
Billed per device. All network equipment requires an installed firewall.
Switch Management
Billed per device, alongside your managed firewall and network.
Wi-Fi Management
Billed per device for managed access points across your space.
Server Management
Billed per device for on-site or hosted server infrastructure.
Security Camera Management
Billed per device, managed alongside your IT and network environment.
Physical Access Control Management
Billed per device for door and entry control systems.
Secure Printer Management
Billed per user. Does not include printer hardware or repair.
Phone System
Billed per user via Zoom Phone or Microsoft Teams Phone. A managed VoIP PBX is available for larger deployments.
Physical device and cabling costs are not included and are quoted separately.
Compliance Programs
Structured support for regulated industries.
Available as an add-on with Gold and Platinum plans. Each program is billed per user, per month, with a monthly minimum for smaller teams.
- HIPAA Compliance Program
- PCI-DSS Compliance Program
- FERPA Compliance Program
- SOC 2 Compliance Program
- FINRA Compliance Program
How the plan is selected
Agoratopia Tech starts by understanding your users, devices, current pain points, security exposure, and what kind of response experience your team expects. From there, the service plan is matched to your actual environment.
The result is a support model that is easier to understand, easier to budget for, and better aligned with how your business operates.
- Number of users and devices
- Security and compliance needs
- Cloud and backup requirements
- Network and location complexity
- Desired support response level